Get in Touch With Us
This page tells you how to reach the editorial team at Best Canadian Casinos, what we can realistically help with, and what we cannot. We are an independent research and comparison site covering online casinos available to players in Canada. We are not a casino, we do not hold player funds, and we cannot access, unlock or pay out anyone's account.
Email the editorial team
Email is the only channel we operate. Write to [email protected] and a member of the team will read it. We aim to reply within two business days, and longer during holiday periods. We do not run a phone line, a live chat window or social media support, so please do not wait on those.
To get a useful answer first time, include:
- The page you were reading — the URL or the page title, so we can check the exact wording you saw.
- The casino brand involved, if your message is about one of the sites we cover.
- Dates — when you saw the offer, made the deposit, or requested the withdrawal. Terms change, and a date lets us check what was published at the time.
- What you want from us — a correction, a clarification, a general explanation, or a partnership discussion.
Never send us passwords, full card numbers, copies of ID documents or bank statements. We do not need them and we do not want them on file. If a casino needs verification documents, they go to that casino's own secure upload, never to a third party.
Why we cover the casinos we do, and how commission fits in
Some of the links on this site are commercial. If you follow one and open an account, the publisher may earn a commission from the operator. That arrangement does not buy a position in our rankings and does not change what we write about an operator's terms. Editorial ratings are our own assessment based on published terms, licensing information and bonus conditions we can verify — they are not customer review scores, and they are not the result of us depositing or playing.
We list ten operators on this site. The ones readers ask us about most, and which we get the most correction requests for, are the ones with the largest headline free spins packages. Below are the three we field the most email about, so you can see the kind of detail we are willing to discuss.
Betninja — €1,000 + 100 free spins
Betninja sits top of our list and carries our highest editorial rating, 10.0. The reason it is here rather than elsewhere is the balance of its welcome package: a four-figure matched amount paired with a free spins allocation that is modest enough to be usable inside a normal expiry window, rather than a headline number that expires before most people work through it.
Conditions to check before you accept it: the €1,000 figure is a maximum, not an amount you receive — you have to deposit to unlock each tranche of it, and the match percentage applies to your own money. The 100 free spins are normally released on named slots only, in daily batches, with a cap on what the spin winnings can convert to. Wagering applies to both the cash part and the spin winnings.
Limitation: the package is denominated in euros. If you hold a CAD account, the amount you actually see credited depends on the exchange rate applied at the time and whether the operator converts at all. Ask before depositing. Currency conversion on both the deposit and the withdrawal is the single most common source of the "the bonus was smaller than advertised" emails we get.
WinnerIsland — $2,500 + 100 FS
Rated 9.9. WinnerIsland earns its place because the headline is quoted in dollars rather than euros, which makes it easier for a Canadian reader to work out what they are actually being offered. The spins count matches Betninja's, but the matched ceiling is higher.
Conditions: a $2,500 ceiling almost always means a tiered package spread across several deposits, with a minimum qualifying deposit on each and a wagering requirement on the bonus portion. Maximum bet per spin while a bonus is active is typically restricted — breaching it can void the balance. The 100 free spins carry their own separate wagering and expiry terms.
Limitation: the offer does not specify which dollar. Confirm with the operator whether the ceiling is CAD, USD or AUD before you plan a deposit around it, and confirm whether your deposit method is available to Canadian residents.
SlotsGem — 300% up to 10,000 CAD + 750 free spins
Rated 9.7, and the clearest fit for readers whose main interest is free spins volume. It is the only offer in our list that states a CAD figure outright and pairs it with a spins allocation in the hundreds.
Conditions: a 300% match with a 10,000 CAD ceiling requires a very large qualifying deposit to reach the top of the range — the advertised maximum is not what a typical deposit returns. 750 free spins are almost never credited at once; expect daily drops over a period of days or weeks, each batch with its own expiry. Spin winnings frequently carry a conversion cap, meaning there is a fixed maximum you can withdraw from them regardless of what the spins pay.
Limitation: large spin counts and high match percentages usually come with the heaviest wagering requirements in a list like this. The total amount you must stake before a withdrawal is possible can run well into the thousands. Read the wagering multiple and what it applies to — deposit, bonus, or deposit plus bonus — before treating this as the most generous offer on the page.
The rest of the list at a glance
These are the headline offers as advertised at the time of our last check. Terms change without notice, and the operator's own terms page always overrides anything you read here.
| Operator | Advertised offer | Editorial rating |
|---|---|---|
| Betninja | €1,000 + 100 free spins | 10.0 |
| WinnerIsland | $2,500 + 100 FS | 9.9 |
| Cashed | 100% bonus up to €100 | 9.8 |
| SlotsGem | 300% up to 10,000 CAD + 750 free spins | 9.7 |
| CoinPoker | 100% rakeback deal | 9.7 |
| Vegasnow | 100% up to $100 | 9.7 |
| HugoCasino | Up to A$8,250 + 275 free spins | 9.6 |
| Crowngreen | 250% up to €6,000 / $9,000 + 250 FS | 9.4 |
| Slotowl | Up to $1,777 + 777 free spins, plus 50 no-deposit free spins | 9.4 |
| CrownPlay | 250% up to CA$4,500 + 350 free spins + 1 bonus crab | 9.2 |
Slotowl is the only entry here advertising a no-deposit element — 50 free spins that do not require funding an account first. No-deposit spins are the most heavily conditioned form of bonus in the industry: expect a low conversion cap, a short expiry and full identity verification before any withdrawal. Everything else in the table requires you to deposit and risk your own money, so none of it is free in the ordinary sense of the word.
Questions about money, and who can actually answer them
The largest share of our inbox is about money moving in or out of a casino account. We can explain how these processes generally work in Canada, and we do. We cannot make an operator pay you.
- Deposits. Canadian players commonly use Interac e-Transfer and Interac Online, debit cards, credit cards, bank transfer and e-wallets. Availability differs by operator and sometimes by province — check the cashier before you register, not after. Some Canadian card issuers decline gambling transactions outright.
- Minimums. Minimum deposits and minimum withdrawal amounts are set per operator and per method, and the two are rarely the same figure. A bonus may also carry its own higher qualifying deposit than the site's general minimum.
- Fees. Some methods carry a processing fee from the operator, the provider, or both. Currency conversion is a fee even when it is not labeled as one, which matters on every euro-denominated offer in the table above.
- Withdrawal times. Processing time and payout time are different things. An operator's stated timeframe usually starts after internal approval, not when you press the button. E-wallets are generally quicker than bank transfers; card refunds can take several business days.
- Withdrawal limits. Daily, weekly and monthly caps are normal, and bonus winnings frequently have a separate cashout limit on top.
If a withdrawal is stuck, contact the operator's own support first and keep the transcript. Almost every delay we are emailed about traces back to one of three things: incomplete KYC and identity verification, a source-of-funds request the player has not answered, or an unmet wagering requirement on an active bonus. If the operator will not resolve it, your escalation route is the licensing authority named in the footer of that casino's site, or the alternative dispute resolution body it is signed up to — not us. We can tell you where to look for that information.
What you get on these sites, beyond the spins
Readers sometimes write asking what a given operator actually offers once the welcome package is spent. Broadly, the sites in our list run the same categories you would find anywhere in this market:
- Slots — the core of every catalog, spanning low-volatility games with frequent small returns and high-volatility games with long dry stretches. Published RTP figures tell you the long-run theoretical return; they say nothing about any individual session.
- Progressive jackpots — pooled prizes that grow across a network. The jackpot contribution is built into the game's RTP, and jackpot play is often excluded from bonus wagering.
- Table games — blackjack, roulette and baccarat in RNG form, where outcomes are determined by a certified random number generator.
- Live dealer rooms — the same table games streamed with a human dealer, plus game show formats. Live tables usually contribute less to wagering requirements than slots, sometimes nothing at all.
- Mobile play — most operators run browser-based mobile sites rather than native apps. Feature parity is not guaranteed; some bonuses are desktop-only.
The other product lines these operators run
Several brands in our list are not casino-only businesses. CoinPoker's headline is a 100% rakeback deal, which is a poker mechanic rather than a casino one — rakeback returns a share of the commission taken from pots you play in, so it behaves nothing like a matched deposit bonus and is not measured in wagering multiples. Others in this space operate sportsbooks, virtual sports or bingo alongside the casino. Those product lines usually sit under the same account and wallet but have separate bonus terms, separate wagering rules and separate contribution rates. A casino bonus almost never clears on sports bets, and a free bet almost never works on slots. If you email us about a bonus, tell us which product it came from.
Legal standing, eligibility and what we will not do
Gambling regulation in Canada is split. The Criminal Code sits at the federal level, but the authority to license and conduct gambling rests with each province and territory, which is why legal availability genuinely differs depending on where you live. Ontario operates a competitive regulated market for private online casino operators through iGaming Ontario, with oversight from the Alcohol and Gaming Commission of Ontario. Other provinces run their own provincial platforms instead. An operator accepting registrations from Canadian residents is not the same thing as that operator being licensed to serve your province — those are separate questions, and we treat them separately.
Minimum age varies by province, generally 18 or 19. Do not contact us asking us to help you register if you are underage or if you are self-excluded; we will not assist, and we will not put you in touch with an operator who would.
No casino is completely safe, and no one can guarantee a withdrawal or a win. We do not publish content that presents gambling as a way to make money or to fix a financial problem, and we will not respond to requests to do so.
If gambling has stopped being entertainment for you, the tools worth knowing about are deposit and loss limits, session reminders, self-exclusion at the operator or province level, and third-party blocking software installed on your own devices. Free, confidential help is available across Canada through the Problem Gambling Institute of Ontario and through provincial helplines, including the Ontario Problem Gambling Helpline on 1-866-531-2600 and ConnexOntario on 1-866-531-2600. Mention it in your email and we will point you to the relevant provincial service rather than a casino.
Corrections, and how we handle them
We date our checks. The offers and terms described on this site were last verified on Sep 25, 2026, and operators change bonus terms without notice. If a figure here no longer matches what an operator publishes, send us the page and a link to the operator's current terms and we will correct it. Corrections take priority over every other kind of message in the inbox.
We distinguish three things in our writing, and we will do the same in our reply to you: information we have confirmed against a primary source, claims that come from an operator's own advertising, and questions we have not been able to resolve. If something falls in the third category, we say so rather than filling the gap with a guess.
Common questions about reaching us
Can you release my withdrawal or reopen my account?
No. We have no access to any operator's systems. Contact the casino's support team, then its licensing authority or dispute resolution provider if support does not resolve it.
Do you pay out bonuses or free spins?
No. Every offer described on this site is awarded by the operator, subject to that operator's terms. We publish and explain them; we do not fund or administer them.
Will you review a casino I suggest?
You are welcome to suggest one. Our selections are supplied and reviewed editorially, so a suggestion is not a commitment to publish, and a commercial relationship does not create one either.
How long until I hear back?
Two business days is our target. Correction requests with a source link are usually the fastest to close because there is less to verify.
Do you cover casinos outside Canada?
Our focus is the Canadian market, though we publish adjacent research where it is relevant — for example our guide to non-GamStop casinos in the UK, which is written for a different regulatory context and different eligibility rules.
Before you write
If your question is about a specific bonus, the operator's terms page will usually answer it faster than we can, and it is the authoritative version. If your question is about how something works in general — what a wagering requirement multiplies, why a cashout cap exists, why a payment method available in one province is missing in another — that is exactly what we are here for. Send it to [email protected] and we will give you a straight answer or tell you we do not know.